Insurance has many strong points but customer experience excellence isn’t one of them. Long unsophisticated claim processes, manual underwriting, and old-fashioned communication channels have not help with customer engagement and retention. However, insurance is adopting technology fast and with that, new digital communication channels and tools. Insurtechs are putting pressure in traditional insurers to create intelligent workflows but they are also helping to reimagine the insurance customer journey.
Join us to learn how insurtechs and digital insurers are transforming the way insurance is done!
What Can you Learn?
How insurtechs and digital insurers are changing the way insurance is done
A case study on customer experience in practice
How to connect with your customers to increase customer retention
AI-driven customer experience
How to create intelligent workflows for the agent and policyholder
Insurtechs that are making an impact on the customer journey
Agenda
13.00
ITC Asia Introduction
Tricia Wong, Director, InsureTech Connect Asia
13.05
How are insurtechs and digital insurers changing the way insurance is done?
Subhajit Mandal, Co-Founder, India Insurtech Association
Dr. Gregor Wiest, Head of Innovation and Digital Transformation, Ergo
Kalai Natarajan, General Manager, Digital Solutions and Marketing, Dai-ichi Life Asia Pacific
Tomas Holub, CEO & Founder, CoverGo
13.40
Innovating Customer Experiences for the Post Covid Digital Generation?
Rafael Lam, Associate Partner, Bain & Company
Max Tiong, Vice President - Digital Transformation Office, NTUC Income
Vincent Shi, Head of Greater China and SEA, Remark
Tobias Puehse, Vice President - Head of Innovation & Customer Solutions, Asia Pacific, Mastercard
14.15
Improving Loss Ratios and the Claims Experience
Chirag Jindal, Head of Insurance, ServiceNow
14.30
Insurtech Showcase
Amerson Lin, CEO & Co-founder, Gigacover
Adrit Raha, Co-CEO & Co-Founder, Symbo
David Yeng, CEO & Co-founder, Insurevite
Ting Lin, Chief Strategy Officer, Cheche Technology
14.55
The end-to-end transformation of digital experience: from digital on-boarding to claims processing
Michelle Chan, Insurtech Co-chair, Fintech Association of Hong Kong
KV Dipu, President - Head Operations & Customer Service, Bajaj Allianz General Insurance
Tomasz Kurczyk , Chief Digital and Transformation Officer, AXA
Robert Dewar, Vice President of Financial Services APAC, Blue Prism
Alvin Nand, COO - Asia, QBE
15.30
Delivering Smart Contracts Through Intelligent Information Management
Mike Hooper, Director - Digital Transformation (APAC), OpenText
Edmund Situmorang, Chief Technology Officer, Prodigi (Sinarmas Group)
Kathiravan Manoharan , Head of Insights and Data - Financial Services Global Business, Capgemini Asia
Dom Braun, CEO, Lykke Business
16.10
How is technology enabling customer engagement?
Kent Lin, APAC Corporate Partnerships Lead, Plug and Play
Balaraghuveer Alampalli, Senior Manager - Data Science and AI, Singlife with Aviva
Ankur Gupta, Head of Client Management, Munich Re
Saurabh Tiwari, Chief Technology Officer, Policybazaar.com
Dennis Liu, Chief Digital & Transformation Officer, Etiqa Insurance
16.45
Networking
Thought Leadership Sponsors
]insurtech showcase
community partners
